If the citation is still incorrect, you will need to either edit it manually by converting to Plain text, or edit the output style. If EndNote is not formatting your citation correctly, first check that the correct ‘Reference Type’ for the record is selected in EndNote. Why are my EndNote citations not working? We have found that in many cases this will resolve the COM errors. Open the document and EndNote and try using the tools again. The first thing to try is simply closing both Word and EndNote, and then restarting your Macintosh. If you receive the message “Cannot Edit Range” when you attempt to use the EndNote tools in Word, it is likely due to the installation of the Mendeley plug-in in Word. To check this, in Word go to “Tools > Templates and Addins” and make sure that both of the EN#Cwyw files are checked (where “#” is the EndNote version number). In addition to conflicting addin files, this error may be caused if one of EndNote’s addin components isn’t loading properly in Word.

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